Question 1

What is your MOQ (minimum order quantity)?

Accepted Answer

Our standard MOQ is 100 pcs per model for in-stock items. For customized designs (logo, packaging, colors), MOQ starts from 500 pcs depending on the product. Mixed models are welcome in one order.

Question 2

Can you customize products with our logo and brand?

Accepted Answer

Yes. We provide full OEM / ODM services: silk-print or laser logo, custom colors and materials, retail packaging design. Samples with your logo can be ready in about 3-5 days after artwork confirmation.

Question 3

What is your sample policy and lead time?

Accepted Answer

Existing samples are free of charge — you only cover the courier cost. Customized samples are quoted separately and refunded in the bulk order. Bulk lead time is 7-15 days after deposit and artwork approval.

Question 4

Which shipping methods and payment terms do you support?

Accepted Answer

We ship worldwide via DHL / FedEx / UPS for samples and small orders, and by air or sea freight (FOB / CIF) for bulk orders. Payment: T/T (30% deposit + 70% before shipment), PayPal for samples, and L/C for large contracts.

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